Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!apple!bbn!csd4.milw.wisc.edu!leah!albanycs!crdgw1!ge-dab!peora!rtmvax!bilver!bill
From: bill@bilver.UUCP (Bill Vermillion)
Newsgroups: comp.sys.tandy
Subject: Tandy hardware
Message-ID: <208@bilver.UUCP>
Date: 19 May 89 14:57:45 GMT
Reply-To: bill@bilver.UUCP (Bill Vermillion)
Organization: W. J. Vermillion, Winter Park, FL
Lines: 31


A couple of weeks ago I made a comment to one of Joe Applegates
diatribes.  To recap I said I had no problems with their hardware,
running 16s,6000s, 3000s, and 4000s in Xenix environments, but that
their service left something to be desired.  Four to five days to get
a machine running that had a service contract .

Last week one of those machines died again.  I wasn't there so I have
to relate what happened via conversation with the secretary.
The tech came, saw the error. Checked the machine.  Said something to
the effect of the real error is not what you would expect given the
error message on the screen.  Said he would have to go back to the
shop to get the board he needed.  He did. Returned. Replaced the
board.  Machine was up and running.  Elapsed time from time the call
was placed to having a non-booting machine running was just about 4
hours, which includes the trip back to the shop.

I am suitably impressed (after being depressed earlier).

The next week the owner said to me "the Radio Shack guys want you to
stop complaining about their machines!"

I guess you just have to get the ear of the right people.  Something
about the "squeaking wheel...." but in this case it's "the smoking
chip get's fixed" :-).

No complaints now.

bill
-- 
Bill Vermillion - bill@bilver.UUCP