Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!sun-barr!oliveb!3comvax!bridge2!ngg
From: ngg@bridge2.ESD.3Com.COM (Norman Goodger)
Newsgroups: comp.sys.mac
Subject: Re: Apple's Horrible Product Quality
Message-ID: <715@bridge2.ESD.3Com.COM>
Date: 7 Jun 89 21:00:33 GMT
References: <13743@dartvax.Dartmouth.EDU> <7492@xenna.Encore.COM>
Reply-To: ngg@bridge2.3Com.com (Norman Goodger)
Organization: 3Com Corp., Mt. View, CA
Lines: 41

In article <7492@xenna.Encore.COM> devoz@xenna.UUCP (Joe DeVincentis,EFD TR 75S TR 4S TL 1S TL,2622,7568004) writes:
>From article <13743@dartvax.Dartmouth.EDU>, by changwoo@eleazar.dartmouth.edu (Chang P. Woo):
>> There have been some articles criticizing Apple's product quality. I
>> Apple. You'd better to get the act together and improve the quality of
>> the product. Otherwise, you will lose very many customers to other
>> competitors including *gasp* IBM (which incidentally offers longer
>> warranty period). Not only Apple has turned itself to "Big Six Colors",
>> I am afraid that Apple has turned to a dinosaur.

>I would love to see a longer warranty, but need to stick my couple of cents
>in.
>
>We purchased a number of MAC SE boxes in the past year and a half at 
>work, and I purchased one for myself.  Mine sees lighter duty, but gets
>dragged to and from work from time to time.
>
>We have had no failures of any of the MACs.  Not a mouse, not a floppy
>drive, not a hard-disk (*shudder*), not a pixel on the screen.
>
>Sounds like there should be a lemon law.

The thing that never seems to be mentioned is how are these Macs that
seem to continually fail actually handled? Are they used constantly? 
Are they powered on & off all the time? Is the environmentt unusually
hostile. I have had different Mac's since 1984 and in a Plus had one
power supply fail in 3.5 years of 24 hour operation on my BBS, I have
an SE that I have on 24 hours a day as well...no problems at all. Had
a Mac II for 1 year, on 24 hours a day, no problems at all...And so
far about 2 months with a new IIcx on 24 hours a day, no problems yet,
and do not expect any either...While perhaps some people are just unlucky,
or perhaps there is something else that is not posted that contributes
the failure that we never hear about...While I too would like to see
longer warranties from Apple, you can always buy Applecare if you are
one of those people that seems to break your Mac on a regular basis
since that would save you some $$ in the long run...

-- 
Norm Goodger				SysOp - MacInfo BBS @415-795-8862
3Com Corp.				Co-SysOp FreeSoft RT - GEnie.
Enterprise Systems Division             (I disclaim anything and everything)
UUCP: {3comvax,auspex,sun}!bridge2!ngg  Internet: ngg@bridge2.ESD.3Com.COM