Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!clyde.concordia.ca!uunet!cs.utexas.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request From: john@zygot.ati.com (John Higdon) Newsgroups: comp.dcom.telecom Subject: Case in Point Message-ID: <2186@accuvax.nwu.edu> Date: 15 Dec 89 20:25:27 GMT Sender: news@accuvax.nwu.edu Reply-To: John Higdon Organization: Green Hills and Cows Lines: 25 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 9, Issue 575, message 4 of 13 What on earth can be done? Last week, an associate ordered a simple 8KHz audio circuit from Pac*Bell, who promised an install date of 12/19. Today we learn that because the far end terminates in GTE territory (and GTE has expressed a total non-willingness to perform on this according to our Pac*Bell rep) we won't have the circuit until January 4. My experience with GTE in the past is that this is probably the first of many missed due dates to come. We all talk about whether GTE has this latest equipment or that, or that one-line residence POTS customers seem to be satisfied with their simple service, but it's the GTE *attitude* that is the major problem here. The impression here is that the people associated with GTE genuinely don't give a damn whether they provide useful service or not. When I checked into GTE rates, I was given a third degree regarding the purpose of my inquiry, whereas Pac*Bell cheerfully sent me a detailed brochure. It is truly amazing that GTE can screw up virtually everything it is involved with, and yet defenders seem to come out of the woodwork. I am convinced that even more than Pac*Bell (and I've certainly made no secret of how I feel about them), GTE has got to be the real ball and chain on the legs of telephonic progress in California. John Higdon | P. O. Box 7648 | +1 408 723 1395 john@zygot.ati.com | San Jose, CA 95150 | M o o !