Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!clyde.concordia.ca!uunet!cs.utexas.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request From: john@bovine.ati.com (John Higdon) Newsgroups: comp.dcom.telecom Subject: Re: How Were Telephone Sounds Chosen? Message-ID: <2231@accuvax.nwu.edu> Date: 15 Dec 89 06:51:21 GMT Sender: news@accuvax.nwu.edu Reply-To: John Higdon Organization: TELECOM Digest Lines: 36 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 9, Issue 579, message 7 of 8 tell@oscar.cs.unc.edu (Stephen Tell) writes: >The Duke phone system (their own 5ESS) gives reorder for this case, also for >the case of dialing only 7D when 1+7D is required. The latter may be more the >problem, since GTE in Durham (around Duke, off-campus) doesn't want the >leading 1. >I explain "that's not a busy signal" and get funny looks from people who >never heard of reorder, but I wonder how many calls I miss this way? >(Perhaps this is an item for RISKS?) Hasn't an organization the size of Duke University heard of intercept recordings? It's not at all surprising that people are confused by getting a reorder every time they do something wrong. A reorder conveys little useful information to the caller except the absolute assurance that the call isn't going through. Here in PacTelLand, tariffs forbid you, as a DID subscriber to simply have invalid numbers go to reorder. You MUST have an intercept recording, preferably with SIT. Pac*Bell (and GTE, although they're more used to it) got tired of having tons of "call fails" rack up on their network tally devices. Since the lines are monitored for busies, reorders, and SITs, a high number of reorders looks real bad. Even on the PBXs that I tend, I use the ARS to send wayward calls to various Pac*Bell intercept recordings, which are available in a convenient bank of non-supervising numbers. Tell the telecom administrator at the university that the telephone users are not psychic and need to be given a clue as to why their calls fail. John Higdon | P. O. Box 7648 | +1 408 723 1395 john@bovine.ati.com | San Jose, CA 95150 | M o o !