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From: hoyt@decatl.dec.com (Kurt Hoyt)
Newsgroups: comp.sys.dec,comp.unix.ultrix
Subject: Re: DSIN access (was Re: Electronic SPR submission)
Keywords: Duck and cover...
Message-ID: <1989Dec13.201513.10674@decatl.dec.com>
Date: 13 Dec 89 20:15:13 GMT
References: <1311@gvgpsa.GVG.TEK.COM> <3312@rti.UUCP> <257C0037.9126@paris.ics.uci.edu> <1399@crltrx.crl.dec.com> <3434@ccncsu.ColoState.EDU> <3275.2584b4f3@fps.mcw.edu> <8967@cbmvax.UUCP>
Reply-To: hoyt@decatl.alf.dec.com (Kurt Hoyt)
Organization: Digital Equipment Corporation, Alpharetta, GA
Lines: 31

In article <8967@cbmvax.UUCP> grr@cbmvax.UUCP (George Robbins) writes:
>
>I disagree!!!  As far as Ultrix is concerned, DSIN is almost as useless
>as the "Ultrix System Dispatch", which as we all know is slightly less
>than zero.
>
>Now perhaps the VMS section is better organized, but in my experience
>the only thing the Ultrix section is good for is electronic problem/SPR
>submission.  Maybe things will improved, but at present the whole thing
>could be replaced by a user friendly BBS (or usenet) and the world would
>be a much better place.

OK, dream a little. What would the ideal support center for Ultrix (as an
example)? Remember that somebody has to pay for this center (mainly you,
the customer). Criticize, fantasize, but be realistic (kinda contradicts the
notion of 'ideal', don't it?). Let your imagination run wild.

But don't just do it here. Send mail to me. I might be able to do something
about it. No promises, no commitments, just someone near the problem who could
make a difference. I saw parts of the discussion from last April. Also, be
sure to note whether or not you current have a software support contract
(and who it is with...).

I hope to hear from you (I've cleared out some disk space and fire-proofed
my workstation...).

-- 
Kurt Hoyt
Digital Equipment Corporation
hoyt@decatl.alf.dec.com or hoyt@decatl.dec.com or hoyt%decatl@decwrl.dec.com
"Daddy, you not people, you a GUY! Mommy a girl." -- Faith Hoyt