Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!sun-barr!decwrl!crltrx!decvax!zinn!ubbs-nh!virgin!lance
From: lance@virgin.MV.COM (Lance Fraser)
Newsgroups: comp.sys.ibm.pc
Subject: Re: Computer Land's faulty Equity 2+ system.  Need info.
Message-ID: <2687@virgin.MV.COM>
Date: 13 Dec 89 13:47:04 GMT
References: <8657.25786d0a@ecs.umass.edu>
Reply-To: lance@virgin.UUCP (Lance Fraser)
Organization: Virgin Software, Ltd., Nashua, NH.
Lines: 29

In article <8657.25786d0a@ecs.umass.edu> ssircar@ecs.umass.edu (Good writers re-write -- not write!) writes:
>Recently, I bought an Epson Equity 2+ with a 40 meg drive from Computer Land.
>I got a computer and a drive, but here's the specs on the drive:
>	250R 42.3meg RLL drive
>	ST11R RLL controller
>
>Second, do I have a legal cause for a formal complaint?  I paid $1300 for a
>40-meg system and I only have 32-meg!
>
>-- 

	First of all I think it needs to be said.. KNOW what you
are supposed to get and get it in writing. You should have taken the entire system back to the store and got your money refunded. Unfortunatly you 
probably got just what you ordered without knowing it. I recently lost a bid
because I quoted a 72 meg Micropolis drive and the competition quoted
a 85 meg Micropolis drive. If anyone knows Micropolis you would know
that this is the same drive....85 megs unformatted, 72 megs formatted.
This seems to be a common scheme cooked up by sales staffs. I now quote
a system with both specs included. My whole point is that when I write
hardware specs I list every single item that I am supposed to get and then
make sure that I get it. Most of my systems are greater than $10,000 so
I don't feel embarassed about being picky...I think it's my right. I also expectmy customers to do the same with me.

	If anyone out there is purchasing new equipment, please ask
someone with experience to help you. If you don't know anyone E-mail
your config to me and I'd be glad to comment on it or point out
pitfalls you watch for

	---lance