Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!tut.cis.ohio-state.edu!ucbvax!TERRA.OSCS.MONTANA.EDU!iphwk
From: iphwk@TERRA.OSCS.MONTANA.EDU (Bill Kinnersley)
Newsgroups: comp.sys.next
Subject: Re: Failed Optical Drive
Message-ID: <8912142048.AA24146@terra.oscs.montana.edu>
Date: 14 Dec 89 20:48:44 GMT
Sender: daemon@ucbvax.BERKELEY.EDU
Lines: 29

[In "Re: Failed Optical Drive", phd_ivo@gsbacd.uchicago.edu said:]
:
: >We had a drive die of the same symptoms.  The drive spun up and down util
: >someone had the sense to turn it off, and it wouldn't accept any flopticals
: >after that point.  We contacted Next and they Fed Expressed a new drive to
: >us.  The explanation was a single batch of drives had a bad part.
: 
: Mine just died right this week with the same symptoms. As it turns out, I
: bought my cube just about 4 months ago. And, I am very glad that NeXT
: decided to replace it---warrany or no warranty. Needless to say that one
: is never happy about broken equipment, but I am really fond of NeXT's policy
: of dealing with this problem. (Remember years ago, the first IBM AT hard disks
: would  all fail? And, as far as I remember, if you were out of warranty,
: you were also out of luck.) This is how to build up goodwill!
:
Tell me, what magical words did you have to say to get NeXT to go along
with this?  A "friend of mine" had the same thing happen to the Optical,
and after much deliberation, the verdict was that we had two choices:
(a) Pack up the machine and send it to them, and they would replace the
drive for us for $1500, or (b) Send a representative to take their technical
school, after which they would sell us the part to replace ourselves
for only $500.


-- 
--Bill Kinnersley
  Physics Department   Montana State University    Bozeman, MT 59717
  INTERNET: iphwk@terra.oscs.montana.edu      BITNET: IPHWK@MTSUNIX1
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