Path: utzoo!utgpu!jarvis.csri.toronto.edu!clyde.concordia.ca!mcgill-vision!bloom-beacon!mintaka!yale!cmcl2!esquire!wynkoop
From: wynkoop@esquire.UUCP (Brett Wynkoop)
Newsgroups: comp.sys.pyramid
Subject: NCD TERMINALS
Keywords: service, what service?
Message-ID: <1688@esquire.UUCP>
Date: 20 Dec 89 02:32:02 GMT
Organization: DP&W, New York, NY
Lines: 28


Greeting-
     Has anyone else out there bought any NCD terminals from pyramid.  If
so how has service/reliability been?
     The first two we got had to go back because they were very out of
focus.  One of the replacements will reboot without warning.  When I called
RTOC they wanted the serial number of my 98x before they would talk to me.
Then by the time someone got back to me I already had answers from NCD.
BTW the pyramid person who called knew nothing about the terminal.  NCD
talked me through some tests and did some simulations in their lab.  They
figured out I had a sick terminal and said contact Pyramid about sending it
back and getting a new one.  I did, it has been two weeks and no new
terminal.  This makes 3 of 4 terminals I have gotten that were bad.

Has anyone else had the same experience?  Has anyone else had good luck
with Pyramid supplied NCD terminals?


-Brett

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