Path: utzoo!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request
From: tad@ssc.UUCP (Tad Cook)
Newsgroups: comp.dcom.telecom
Subject: Re: Phone Frustration
Message-ID: <2497@accuvax.nwu.edu>
Date: 30 Dec 89 20:17:51 GMT
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X-Telecom-Digest: Volume 9, Issue 602, message 7 of 12


I was chatting with someone at the PUC for Washington State recently,
and found out that they are very interested in hearing about COCOTs
that won't reach either the repair or refund numbers posted on the
phones.  These numbers are supposed to be free.  I have found a BUNCH
of COCOT phones around Seattle that say to dial 211 for refund and 611
for repair.  Often I hear the phone outpulsing a 7 digit number in
response to these 3 digit codes.  On many of the phones I get a
response of "call cannot be completed as dialed."

Our PUC has an 800 number.  A call to the PUC with the location and
telephone number of the phone has resulted in DISCONNECTION of the
non-complying phone every time.

The fellow at the PUC told me that these are usually phones owned by
someone who has NO concept of how the phone system works, the legal
requirements, or how to program the thing.  COCOT companies that
operate the phones are usually more in compliance.


Tad Cook
tad@ssc.UUCP
KT7H @ N7HFZ.WA.USA.NA
MCI Mail: 3288544