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From: Adam.Frix@f200.n226.z1.FIDONET.ORG (Adam Frix)
Newsgroups: comp.sys.mac
Subject: Re: Apple OS 7.0 - Cost?
Message-ID: <35036.2598DF8A@cmhgate.FIDONET.ORG>
Date: 23 Dec 89 08:21:21 GMT
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Adrian Sullivan writes:
 
AS> a month or so ago i posted a note saying how the local mac
AS> dealer in the State College, PA area was not giving out the
AS> startup disks for free (they were selling a $50 dollar
AS> package of disks w/ manuals) ... i talked with the manager
AS> of the store, and he said that apple told him that they were
AS> no longer allowed to give away system software as of 6.0.3
AS> ... a person or two from apple (before validating what the
AS> manager said) and i was told that apple still gives out free
AS> upgrades if you bring the master disks (but it was the
AS> dealers option to allow it) ...
 
 
I, too, was lied to by a Columbus, Ohio Apple authorized dealer (Micro
Center, if anyone cares).  They said damn near the exact same thing. 
Something about "oh, we _just_ got in a memo from Apple saying we'd lose
our authorized dealer status if we gave away system software..."  A call
to Apple 5 minutes later showed just what you said--it's the dealer's
option to give it away or not.  I found another dealer who was _MORE_
than willing to make up for Micro Center's deficiencies like that.  The
only thing you can do is vote with your dollars and never go to that
dealer again.    Better yet, as VP of PAMUG, you have some clout.  Let
that dealer know that he's soured ALL relations with PAMUG, and PAMUG will 
let anyone who cares to ask know just how that dealer does business.
 
Now, on a related topic, does anyone else agree that if Apple would only
set up a decent, decently policed dealer network, with factory support and 
supervision and a factory route for customers who were "worked over" in
this manner (a la Toyota and Honda), it would go a long way toward easing
our gripes about Apple's outlandish prices?  I mean, some of us are
willing to pay the price, if it includes service.  But when it's a high
price with little to no service included, many people will go elsewhere.
 
--Adam--
 
+-- Export 3.0

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