Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!netnews.upenn.edu!eniac.seas.upenn.edu!jeff
From: jeff@eniac.seas.upenn.edu (Jeffrey M White)
Newsgroups: comp.sys.mac
Subject: Re: Apple OS 7.0 - Cost?
Message-ID: <18611@netnews.upenn.edu>
Date: 3 Jan 90 05:15:05 GMT
References: <35036.2598DF8A@cmhgate.FIDONET.ORG> <37516@apple.Apple.COM> <23943@brunix.UUCP> <37555@apple.Apple.COM> <24034@brunix.UUCP>
Sender: news@netnews.upenn.edu
Reply-To: jeff@eniac.seas.upenn.edu.UUCP (Jeffrey M White)
Organization: University of Pennsylvania
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In article <24034@brunix.UUCP> omh@cs.brown.edu (Owen M. Hartnett) writes:
>After I posted the previous message I thought of an even better example:
>Nintendo.  I had a small problem with my son's set - wouldn't boot, so
>we called the help line to see what was what.  The telephone support
>is excellent.  The person on the line was really helpful, in a pleasant,
>straightforward manner - went through the whole "Okay, now insert the
>cartridge and press the power button; now what did it do?" routine.
>
>I would think that Nintendo, due to its larger installed base, would
>be much harder to perform that type of support, yet it exists and
>works very well.  Should any revamping of Apple's support policies
>take place, they would do well to look at Nintendo's.

  After Hours did a segmetn on them a little while ago.  They showed cubicles
where each person had their Nintendo game and TV.  From what I remember, it
seemed as if you could even call up with a question about the game itself, 
and they would forward your call to a person experience with that game.  He/she
would talk you through it as they played it on their own system.


						Jeff White
						University of Pennsylvania







						jeff@eniac.seas.upenn.edu