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From: jdu@cbnewsd.ATT.COM (john.d.unruh)
Newsgroups: comp.sys.mac,comp.sys.mac.hardware
Subject: Re: Shipping stuff ? UPS - Just say NO
Keywords: LOUSY service
Message-ID: <12396@cbnewsd.ATT.COM>
Date: 30 Dec 89 19:54:09 GMT
References: <2511@hudson.acc.virginia.edu>
Reply-To: jdu@cbnewsd.ATT.COM (john.d.unruh,ih,)
Organization: AT&T Bell Laboratories
Lines: 37

In article <2511@hudson.acc.virginia.edu> wrp@biochsn.acc.Virginia.EDU (William R. Pearson) writes:
>]
>
>	UPS is a large reliable shipper.  I know of none more reliable
>for the price.  I receive hundreds of packages UPS every year.  I have never
>had one lost.  Your university is the problem, not UPS.  If they had
>accepted the package, you would have recieved it on time.  (And then
>there is Canadian customs. I have had trouble with Federal Express getting
>through Canadian customs.)


UPS is certainly a large shipper.  I have found that they are moderately
reliable and a big pain in the rear to deal with.  I had a package lost
last year.  A friend had a package that was eventually bound for me lost
this year.  He claims that he has had a lot of problems with UPS shipments
from CA.  They are a big pain for me because there is not anyone home
during the day, and my apartment complex is considered a "bad neighborhood"
and they will NOT leave the packages.  On the last one, I arranged to be
home to receive the package on a certain day, and they agreed to deliver
it on that day.  They didn't come.  I called to arrange to pick it up the
next day, and then I had to wait for them to call me back, and then they
told me I could go and get it AFTER 3 PM.  Under these circumstances,
they should have dispatched a truck with just my package to arrive at the
time when it was convenient for me (they messed up a whole day for me)
regardless of the cost to UPS.  Also, they have no interest in working
on the problem of places they won't leave packages.  The people on the
phone don't have authority to do anything (which is typical).  I really
try to avoid the use of UPS.

I agree that the problem mentioned in the base note is a problem with
the University, not with UPS.  It was probably triggered by excessive
damaged packages which UPS would not deal with since someone had signed
for it.  They damaged something I shipped once and would not make good
on the claim.  The amount was not enough to make it worth my while to
sue them.

John Unruh