Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request From: John Higdon Newsgroups: comp.dcom.telecom Subject: Re: Phone Frustration Message-ID: <2712@accuvax.nwu.edu> Date: 8 Jan 90 15:29:28 GMT Sender: news@accuvax.nwu.edu Reply-To: John Higdon Organization: TELECOM Digest Lines: 27 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 14, message 11 of 13 Bernie Cosell writes: > Sounds like the American way. Why should he have one type of phone > service or another for YOUR convenience? It pisses me off that I > can't get "New Scientist" at the local news stand, but that's life --- > he runs his business as he sees fit, and I take my business where I > think my needs are best served. How else would you have it? Why, no other way at all. And I am perfectly entitled to take my business else where if the merchant demonstrates his attitude toward his customers by have a COCOT. This is no joke. A COCOT was replaced by a Pac*Bell phone in a restaurant that I frequent. When I enquired of the owner (whom I know personally), she said that the complaints that she was getting indicated to her that customer relations were being damaged slightly. Since her customers meant more to her than some extra nickels from the pay phone, she switched. Yes, she did it for her customers' convenience because she values her customers. I would assume that if you can't get "New Scientist" at your local news stand, you go somewhere else rather than throw up your hands and say, "that's life". And let your local merchant know it! John Higdon | P. O. Box 7648 | +1 408 723 1395 john@bovine.ati.com | San Jose, CA 95150 | M o o !