Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request
From: DLV@cunyvms1.bitnet
Newsgroups: comp.dcom.telecom
Subject: Re: AT&T Advertisement is Stupid
Message-ID: <2780@accuvax.nwu.edu>
Date: 11 Jan 90 04:12:00 GMT
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X-Telecom-Digest: Volume 10, Issue 20, message 3 of 9


Brian L. Matthews said:

>Not that I want to stick up for AT&T's advertising department, but when
>I first saw the ad, I thought the point was that having called Fiji
>instead of Phoenix, he had to call the billing department of whatever
>long-distance company he was using, while an AT&T operator would give
>him instant credit.
 
Huh! Last fall I called my father in Leningrad, USSR via AT&T. As
discussed previously on Telecom, you have to go thru an AT&T operator
to call there. The operator dialed the number incorrectly. I
immediately called the operator back and they said they won't charge
us for this. Imagine our surprise (well, not much, really) when I
accidentally looked at the itemized AT&T bill and noticed $6+ for that
call! Unfortunately, I don't have the habit of checking the phone bill
in great detail, and this one has already been paid. We're trying to
straighten it out now.
 
Moral:
If the AT&T operator says you got instant credit, it ain't necessarily so.
 

Dimitri Vulis
Department of Mathematics
City University of New York Graduate Center