Path: utzoo!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!rice!uw-beaver!ubc-cs!eric!handel!holm
From: holm@handel.mpr.ca (Terrence W. Holm)
Newsgroups: comp.os.minix
Subject: Re: On The Phone with Prentice-Hall (grrr)
Message-ID: <1993@eric.mpr.ca>
Date: 4 Jan 90 18:05:19 GMT
References: <2648@jolnet.ORPK.IL.US>
Sender: news@eric.mpr.ca
Reply-To: holm@handel.UUCP (Terrence W. Holm)
Organization: Microtel Pacific Research Ltd., Burnaby, B.C., Canada
Lines: 18

In article <2648@jolnet.ORPK.IL.US> b-cox2@uiuc.edu writes:
> I just got off the phone with Prentice-Hall.
> ...
> And has anybody else had troubles with ignorant P-H phone droids?

Yes, many people have. We all know the problem is not restricted
to Prentice-Hall employees either (have you ever tried to get useful
information from Microsoft?). P-H has had problems with "software" as
a new "book", but there have been few complaints over the past year
from the network, so I am led to believe they are improving.

(And Usenet is a wonderful way to complain, if 0.1% of the buyers
complained their broadcasting of the sad news would kill a product.)

Don't know why I should defend P-H: It took 8 months from the time
I ordered Minix v1.1 until my interaction with them was resolved. I
received an incorrect order, was told the item was out of stock, was
double billed, etc, etc.