Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!cs.utexas.edu!uunet!clyde.concordia.ca!mcgill-vision!bloom-beacon!eru!luth!sunic!tut!santra!mcsun!hp4nl!star.cs.vu.nl!ast
From: ast@cs.vu.nl (Andy Tanenbaum)
Newsgroups: comp.os.minix
Subject: Re: On The Phone with Prentice-Hall (grrr)
Message-ID: <5056@ast.cs.vu.nl>
Date: 7 Jan 90 14:48:25 GMT
References: <2648@jolnet.ORPK.IL.US> <1993@eric.mpr.ca>
Organization: Fac. Wiskunde & Informatica, VU, Amsterdam
Lines: 13

In article <1993@eric.mpr.ca> holm@handel.UUCP (Terrence W. Holm) writes:
>Don't know why I should defend P-H ...

You shouldn't.  But if people post information about specific incidents
telling what they screwed up, there is a chance they can fix it.  One thing
that is now obvious is that ordering by ISBN number greatly eliminates
confusion, since their computer speaks ISBN, even if the folks answering
the phone don't know a floppy disk from an interrupt controller.

All in all, they ARE improving.  I get quite a bit of feedback from sources
outside the net, and the volume is definitely going down (thank goodness).

Andy Tanenbaum (ast@cs.vu.nl)