Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!cs.utexas.edu!tut.cis.ohio-state.edu!ucbvax!pro-colony.cts.com!jamesh
From: jamesh@pro-colony.cts.com (James Howell)
Newsgroups: comp.sys.apple
Subject: pro-beagle
Message-ID: <0.apple.ii.info-apple@pro-colony>
Date: 9 Jan 90 12:42:20 GMT
Sender: daemon@ucbvax.BERKELEY.EDU
Organization: The Internet
Lines: 31


        I applaud Beagle Bros. for releasing their old software freely,
unfortunately, it is to the demise of their customer support BBS, pro-beagle.
I have programmed apple II computers since 1979 and have supported Beagle
Bros. since their inception, PURCHASING many, many of their products.  I have
used my account on pro-beagle to keep updated on their products and also to
voice questions/concerns.  Alas, since the Beagle Oldies have been released, I
have had a hard time getting on to the system.  This would not seem a problem
as their is only light activity on their system and I would feel comfortable
blinking messages every 3-4 weeks.  But, last month I had trouble getting on
the system at all and when added to a two week Christmas vacation, my account
had expired.  Furthermore, you can no longer register for an account.  They do
have a generic login for the conferencing area, but that means you retain no
pointers to your current messages and have to go through a zillion messages to
find out what is current.  You also cannot turn off -MORE- and thus, blinking
is out of the question.  Since I had no access to msg, I posted my concerns in
their chatter conference and asked to either have my account restored or be
allowed to re-register.  I left three contacts, both voice and data.  Not only
did BB not respond, but they simply deleted my message.  No response in the
conference, no response by e-mail, and no response by phone.  I have been
impressed over the years by BB support, but maybe as they start to grow and
reach into other (read Mac) markets, they are doing what other companies (can
you say Apple) have done and forget about their long standing customers.

The reason for my posting here is primarily a FLAME, but also in hopes that
someone (Mark Munz?) from beagle will respond.  Mark De Jong certainly didn't
want to respond.

FLAME OFF

                                James W. Howell