Path: utzoo!utgpu!watserv1!watmath!att!oucsace!bchurch
From: bchurch@oucsace.cs.OHIOU.EDU (Bob Church)
Newsgroups: comp.sys.mac
Subject: Re: Apple Product-Customer Service (was: Re: Apple OS 7.0 - Cost?)
Summary: Microsoft support for users groups
Message-ID: <971@oucsace.cs.OHIOU.EDU>
Date: 7 Jan 90 05:59:39 GMT
References: <23943@brunix.UUCP> <2bbd2b583@caladan.UUCP>
Organization: Ohio University CS Dept., Athens
Lines: 16

> 
> Although Microsoft may not be the "ideal" example of product support (and
> I shall not use it as such), they have a staff of over 300 product support
> people to answer calls and mail!
> 
One way in which user support can be supplied is through users groups. It's
not easy putting together and maintaining a users group. Microsoft was *very*
supportive during my three years as a Users Group President. On the other hand,
Apple supplied us with several pounds of ads and a few video tapes each month.
Microsoft supplied demonstations of their software and even door prizes. This
gets people to meeting and also makes it worth being an officer and putting in
your time. Apple and Claris, on the other hand, never even returned my calls.
Bob Church
att!oucsace!bchurch
P.S. If there are any Microsoft employess reading this I'd like to say thanks
for all the help over the years.