Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!cs.utexas.edu!uunet!brunix!omh
From: omh@cs.brown.edu (Owen M. Hartnett)
Newsgroups: comp.sys.mac
Subject: Re: Apple Product-Customer Service (was: Re: Apple OS 7.0 - Cost?)
Message-ID: <24647@brunix.UUCP>
Date: 8 Jan 90 05:09:49 GMT
References: <23943@brunix.UUCP> <2bbd2b583@caladan.UUCP> <971@oucsace.cs.OHIOU.EDU>
Sender: news@brunix.UUCP
Reply-To: omh@cs.brown.edu (Owen M. Hartnett)
Organization: Brown University Department of Computer Science
Lines: 26

In article <971@oucsace.cs.OHIOU.EDU> bchurch@oucsace.cs.OHIOU.EDU (Bob Church) writes:
>> 
>One way in which user support can be supplied is through users groups. It's
>not easy putting together and maintaining a users group. Microsoft was *very*
>supportive during my three years as a Users Group President. On the other hand,
>Apple supplied us with several pounds of ads and a few video tapes each month.
>Microsoft supplied demonstations of their software and even door prizes. This
>gets people to meeting and also makes it worth being an officer and putting in
>your time. Apple and Claris, on the other hand, never even returned my calls.
>for all the help over the years.

Actually, Apple is very good with user groups.  I moderate *two* Macintosh
user groups and they've been more helpful than could be expected.  As a 
user group, you can get login to Applelink and there are a host of Apple
programs (not to mention the willingness of Apple employees to give a
demonstration, lecture, or even, just come down from the audience and take
potshot questions from the users.)  On the other hand, I'm glad to see I'm
not the only one Apple doesn't return calls to - for a while there, I 
thought it was only me.  :-)

-Owen

Owen Hartnett				omh@cs.brown.edu.CSNET
Brown University Computer Science	omh@cs.brown.edu
					uunet!brunix!omh
"Don't wait up for me tonight because I won't be home for a month."