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From: ADAM.FRIX@f200.n226.z1.FIDONET.ORG (ADAM FRIX)
Newsgroups: comp.sys.mac
Subject: Re: Apple OS 7.0 - Cost?
Message-ID: <36256.25A82D4B@cmhgate.FIDONET.ORG>
Date: 6 Jan 90 19:42:41 GMT
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Jeffrey M. White writes:
 
JMW> >I would think that Nintendo, due to its larger installed base,
JMW> >would be much harder to perform that type of support, yet it
JMW> >exists and works very well.  Should any revamping of Apple's
JMW> >support policies take place, they would do well to look at
JMW> >Nintendo's.
JMW> 
JMW>   After Hours did a segmetn on them a little while ago.  They
JMW> showed cubicles where each person had their Nintendo game and TV.
JMW> From what I remember, it seemed as if you could even call up with
JMW> a question about the game itself, and they would forward your
JMW> call to a person experience with that game.  He/she would talk
JMW> you through it as they played it on their own system.
 
ummm, perhaps I should be a _bit_ embarrassed to admit this, but here
goes:  yes, I know it's true that Nintendo "game counselors" (no kidding!) 
will give you help on how to play specific games.  After all, if you can't 
play a game, you don't want their machine, right?  The counselors will
play the game right with you as they talk on the phone.  It's not a free
call, as I remember, but the information is eagerly and kindly offered,
available, and thorough.  Apple _should_ do so good.
 
--Adam--
 
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