Path: utzoo!attcan!uunet!tut.cis.ohio-state.edu!pt.cs.cmu.edu!andrew.cmu.edu!ls1i+ From: ls1i+@andrew.cmu.edu (Leonard John Schultz) Newsgroups: comp.sys.mac.hardware Subject: Re: Need Ehman phone number Message-ID: Date: 12 Jan 90 18:59:04 GMT References: <1990Jan9.164653.2921@idacom.uucp>, <1108@ac.dal.ca> Organization: Class of '92, Carnegie Mellon, Pittsburgh, PA Lines: 21 In-Reply-To: <1108@ac.dal.ca> `Ehmans regular telephone number is 1-(307)-789-3830 ext.#137 (Mark Laughlin) `who I believ is the Eastern and Central Canada Rep at Ehman. Ijust bought a 45 `meg Ehman external drive from Ehman 2 months ago. It took the drive 2.5 weeks `to get to my doorstep and total cost to my doorstep was $681 canadian. This is `a GREAT drive for the price. It looks great, works great, is plenty fast for my `Mac+ and is reasonably quit. I highly recommend it... But their customer service reaks to high heaven. I excercised my 30 day money back guarantee and that was my first experience with what they so boldly call customer support. Every call I made to their 1-800 number, I was put on hold for 15 to 30 minutes. Sometimes only my patience was a boundary. And whenever I wanted to talk to whoever was in charge of my hard drive, I would get, "Oh she's not in right now. Can I get your name and we'll call you back." Needless to say, they didn't. "Oh, she's on vacation now, all of her responsibilities are on hold for a month, so you'll just have to wait." For God's sake, they didn't even know her last name when I asked. This has to be the shoddiest operation I have ever had experience with. Believe me, I will never do business with Ehman again and I would never reccomend doing business with them to save a few dollars over companies that charge more. It's not worth it.