Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request
From: Mike Koziol <MJK2660@ritvm.bitnet>
Newsgroups: comp.dcom.telecom
Subject: Re: More Misdialed Numbers
Message-ID: <3494@accuvax.nwu.edu>
Date: 3 Feb 90 13:49:42 GMT
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X-Telecom-Digest: Volume 10, Issue 73, message 7 of 13


Here at the Rochester Institute of Technology we had a staff member
complaining of receiving many annoying phone calls where no one would
speak. We placed a "bridge" on the line so the calls would also appear
on the ani display at the security office to see where the offending
calls were coming from. They appeared to be mostly in the evenings and
from numerous dormitory rooms. We finally came up with the answer to
the problem after visiting a few rooms and questioning the occupants.
All the callers were hearing-impaired and were trying to call a local
pizza franchise using their TDD's (Telecommunication Device for the
Deaf) and didn't know they should dial 9 first. So as a result they
were getting extension 2442 instead of 244-2400. I had the misfortune
of working during the Super Bowl and didn't even have to listen to the
radio to know when half-time was, the "bridge" just went crazy. I
answered a few calls and told the callers how to call correctly and
may even have taken an order or two. :)