Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request From: ben ullrich Newsgroups: comp.dcom.telecom Subject: Re: Can I Be Charged to Have My Number Not Listed? Message-ID: <3508@accuvax.nwu.edu> Date: 3 Feb 90 02:20:13 GMT Sender: news@accuvax.nwu.edu Organization: sybase, inc., emeryville, ca. Lines: 30 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 74, message 8 of 8 I think your original premise (and Patrick's explanation in the footer of your article) are correct: as long as you have something listed, subsequent lines at the same address may be unlisted for $0.00 . I know this is the case, even for Pac*Bell, because this is the setup I have at my home in San Francisco: my modem line is unlisted because my voice line is listed. (Maybe it should be the other way around?.. or under a different name ??! (;-) ). Unless they've changed things at Pac*Bell, I'd say your service rep is mistaken. Ask to speak to a supervisor, or just be adamant and logical with them about the rules as we've described them here. Many reps will get nervous and put you on hold, looking for someone else in their group to explain things, so they can tell you you are correct and put the order in. I often had to do that when managing telecom at my company. You'd be surprised to discover how little Pac*Bell service reps know about the services they sell. ben ullrich only i do the talking here -- not my employer. sybase, inc., emeryville, ca ben@sybase.com {pyramid,pacbell,sun,lll-tis}!sybase!ben [Moderator's Note: I wouldn't be amazed by it at all. I talk to business service reps frequently (as opposed to residence service reps) at Illinois Bell and sometimes, frankly, I am embarassed for them. PT]