Path: utzoo!attcan!uunet!mcsun!ukc!icdoc!bilpin!jim
From: jim@bilpin.UUCP (JimG)
Newsgroups: comp.sys.mac
Subject: Vicom installation problem
Message-ID: <2517@bilpin.UUCP>
Date: 1 Feb 90 13:08:05 GMT
Organization: SRL, London, England
Lines: 31


    #{v_mac.6}
    I have been unable to complete the hard disk installation procedure for
    the Vicom comms package, as described in the manual, and am being
    repeatedly obliged to insert the key disk on launching Vicom. Overall I
    am very happy with the program, but this problem is becoming a serious
    irritation, as I am using the modem quite frequently.
    Attempting the hard disk installation gave the result: 
    o Following the manual procedure fails with the message 'Hard disk 
      operation failed: Could not open the installed copy for writing'.
    o The only way I could get Install to work was to copy Vicom from the 
      key disk, and then run Install, which said it would overwrite the
      existing copy on the hard disk; although this appeared to complete
      successfully, I am regularly told to insert the key disk on launch, as
      it is not an installed copy.
    o Trying to remove the 'installed' version also fails with the message :
      'Hard disk operation failed: You may not remove the specified
      installed program with this protected master'. 
    o The key disk is not write protected, and no other applications give 
      any problems with my hard disk.
    I have mailed and e-mailed the support department over the last six
    weeks, but have received no solution to the problem. As I have a
    properly paid for and registered copy of Vicom, this rather cheeses me
    off; if they don't know the answer, they could at least spend 15p on a
    letter to say so. Has any other Vicom user encountered this problem, and
    found a fix for it? I am using a Mac SE/30 with System 6.0.3, with the
    latest version of Vicom (3.2).
-- 
    Another Fine Product from <mcvax!ukc!icdoc!bilpin!jim> <jim@bilpin.uucp>
			   {JimG : Hatfield, England}
				Time for a snack