Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!cs.utexas.edu!usc!ucsd!rutgers!att!cbnewsi!rte
From: rte@cbnewsi.ATT.COM (ralph.t.edwards)
Newsgroups: comp.sys.mac
Subject: Re: Don't buy SuperLaserSpool (or anything from SuperMac)
Message-ID: <1793@cbnewsi.ATT.COM>
Date: 1 Feb 90 19:26:55 GMT
References: <0848aw3@unify.uucp>
Reply-To: rte@cbnewsi.ATT.COM (ralph.t.edwards,ho,)
Distribution: na
Organization: AT&T Bell Laboratories
Lines: 15

Well, here's another data point, I called SuperMac a few weeks
ago to get info on a SuperMac product I bought less than three years
ago, a memory upgrade for my 128 to 1 Meg. (works fine)
I wanted info as to whether it was compatible with scsi upgrades.
First techie tried to convince me I was confused, and didn't really have a 
SuperMac product, even though I read him the product name from the warranty
card.  Second guy never heard of it, but was willing to look it up.
"Oh yeah that was our first product."  He had about two sentances
of info on it, had no idea what the upgrade consisted of, and of course
no idea what it was consistant with.  Reason? "We've been sold twice
and moved three times since then." (Or maybe the other way around)
Neither guy had any interest in following up the information request.

Summary, the product works, I know nothing about their current products,
their tech support is not (old) user friendly.