Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!sppy00!glf
From: glf@sppy00.UUCP (Hill)
Newsgroups: comp.sys.mac
Subject: Re: Don't buy SuperLaserSpool (or anything from SuperMac)
Keywords: SuperMac
Message-ID: <707@sppy00.UUCP>
Date: 2 Feb 90 21:07:04 GMT
References: <0848aw3@unify.uucp> <1793@cbnewsi.ATT.COM>
Reply-To: glf@sppy00.UUCP (Greg Feldman-Hill)
Organization: Online Computer Library Center, Dublin, Ohio.
Lines: 36

In article <1793@cbnewsi.ATT.COM> rte@cbnewsi.ATT.COM (ralph.t.edwards,ho,) writes:
>Well, here's another data point, I called SuperMac a few weeks
>ago ...
>  
> ["thumbs down" explanation deleted]
>

OK. I've been watching this thread for days now and I can no longer
keep quiet.

A few weeks ago, I had a problem restoring my entire DataFrame 20 from
a DiskFit backup set.  Without going into boring details, SuperMac was 
VERY helpful.  A quick e-mail to Fabian, and a phone call to SuperMac 
Technical Support solved the problem.  Both knew just what was wrong 
(old software, actually) and what I needed to do to fix it 
(and it didn't cost me anything but the long distance call from 
Ohio to the west coast.)

At any rate, I was pleased with the service.  I know people who have
Toyotas that are pure lemons, despite the fact that they're supposed 
to be the most reliable cars around.  The point is that even reliable
companies occasionally have bad products or service, and every 
company of any size has jerks working for them.

There's good, there's bad.  From the tone of the postings, it appears that
SuperMac was good, then bad, now good again.  Give 'em a B+ for now and
get on with it.




-- 
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Greg Feldman-Hill     {seismo|cbosgd}!osu-cis!sppy00!glf  -or-  glf@sppy00.UUCP
OCLC - Online Computer Library Center ...  Dublin, Ohio
"... blah blah blah ... nothing clever to say today ... blah blah blah ..."