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From: tuck@iris.ucdavis.edu (Devon Tuck)
Newsgroups: comp.unix.xenix
Subject: Re: SCO Support Improving Dramatically
Message-ID: <6643@ucdavis.ucdavis.edu>
Date: 6 Feb 90 01:25:45 GMT
References: <701@s8.Morgan.COM>
Sender: uucp@ucdavis.ucdavis.edu
Reply-To: tuck@iris.ucdavis.edu (Devon Tuck)
Organization: U.C. Davis - Department of Electrical Engineering and Computer Science
Lines: 12

SCO's support QUALITY may have improved recently, however I have become
extremely frustrated by the SIGNIFGANTLY LONG CALL-BACK TIME in the last
couple of weeks.

Last week I began having serious problems with my kernel, and I was told
it would be 8, count them, EIGHT DAYS! until they could get back to me.
This is not acceptable in my book.

I was reassured three weeks ago, that they were training new people, and
the Call-back time would soon decrease, and all I can say is, I hope so...

Devon