Path: utzoo!utgpu!jarvis.csri.toronto.edu!clyde.concordia.ca!rutgers!njin!psuvax1!psuvm!ASUACAD!IACWSW From: IACWSW@ASUACAD.BITNET (Shap Wolf) Newsgroups: bit.listserv.wp50-l Subject: Re: Software subscription service Message-ID: Date: 6 Feb 90 17:01:36 GMT Sender: WordPerfect Corporation Products Discussion List Reply-To: WordPerfect Corporation Products Discussion List Lines: 52 Approved: NETNEWS@PSUVM Gateway In-Reply-To: Message of Mon, 5 Feb 90 13:46:32 EST from O.K. - here is the info that was attached with a letter from the WP Sub. Ser. folks dated 12/18/89: Level 200 ($200/yr) - get Software Change Notices, notices of updates and pre- releases. "Customer could then pick and choose when he or she would like to update his or her own software and documentation. Updates and Pre-release will be sent automatically when applicable." Level 300 ($300/yr) - "The program diskettes (such as WP 1&2) would be sent out whenever there were changes to diskettes 1 or 2, along with all Software Change Notices. Documentation changes will not be sent unless specifically ordered by the customer. Updates and Pre-release will be sent auto. when applicable." Level 400 ($400/yr) - same as above plus all printer diskettes whenever they change. Level 500 ($500/yr) - same as above, except _all_ diskettes "(including conversion, tutorial, graphics, WP 1&2, etc.) and all printer diskettes." Level 600 ($600/yr) - same as above, except all documentation changes also come automatically (without asking, as needed for lower levels). So, you are right. $200 buys the change notices, you still would have to pay the per disk upgrade charge--unless they continue the current practice of free upgrades when you report a problem that is fixed in the new release. (The notice repeats the existing policy--$10 for 1-5 5 1/4" disks, etc.) Whether or not this is worth it depends on how heavy/esoteric a user one is. Some notices will make it to this net, WP Support Group prints them in their newsletter, CS Wp Forum will discuss them etc. The agreement says that they will ship the materials within 5 days of release. FedEx is extra. You get one set per subscription. _Interims_ may be copied to "machines with licensed programs." _Updates_ cannot be copied to other machines --each license must pay upgrade fee. Don't bother with the regular service numbers. There is a special number for this - 801/222-1400. The folks I dealt with were very pleasant (no suprise from WP, huh :-) ). They also have a fax number at 801/222-5687. Well, that's all the info I have. We took the Level 300 service, and as I said in an earlier message on the net, we have rec'd 1 software change notice to date (about printer drivers). Someone earlier posted a note that the 1/19 release had run into problems and was being delayed. How about if the first of us to get the new interim release posts a note--then we can all watch our mail! -- W. Shapard Wolf, Jr. Survey Research Laboratory (VSO-2101) -- Arizona State University, Tempe, AZ 85287-2101 602/965-5000 -- iacwsw@asuacad.bitnet iacwsw@asuvm.inre.asu.edu