Path: utzoo!utgpu!watserv1!watmath!iuvax!mailrus!accuvax.nwu.edu!nucsrl!telecom-request
From: tad@ssc.UUCP (Tad Cook)
Newsgroups: comp.dcom.telecom
Subject: Telco Inside Wire Insurance
Message-ID: <3606@accuvax.nwu.edu>
Date: 6 Feb 90 06:43:41 GMT
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X-Telecom-Digest: Volume 10, Issue 82, message 7 of 8


I can't make a call to US West for a network problem anymore without
getting the "Line Backer" pitch first.  Even on trouble with my
residential Centrex service that is obviously a CO problem, they
always try to sell me their sleazy insurance first.  It is hyped with
all kinds of scare talk about how the problem might be in my phone,
and if it is, they will charge me big bucks unless I buy their
insurance now!

I have even had them try to sell it to ME when I am reporting a
problem for SOMEONE ELSE, where I have gone to their protector and
verified that there is not voltage on the incoming line with the
inside wire disconnected!  Calls to the PUC brought a lot less
response than I have gotten with COCOT complaints....I was told to
complain to the telco repair rep's supervisor (!), as if the rep was
somehow NOT following company policy!


Tad Cook
tad@ssc.UUCP