Path: utzoo!utgpu!watserv1!watmath!iuvax!mailrus!accuvax.nwu.edu!nucsrl!telecom-request
From: dave%westmark@uunet.uu.net (Dave Levenson)
Newsgroups: comp.dcom.telecom
Subject: Re: "Sleaze"
Message-ID: <3613@accuvax.nwu.edu>
Date: 8 Feb 90 01:36:39 GMT
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X-Telecom-Digest: Volume 10, Issue 83, message 6 of 8


In article <3506@accuvax.nwu.edu>, mit-amt!geek@media-lab.media.mit.edu 
(Chris Schmandt) writes:
 ...
> Anyway, a question.  The telemarketer seemed to imply that if someone
> came out to fix a problem, and it turned out to be on our side of the
> network interface, that we *had* to let them fix it on the spot at
> $55/hr.  I had always assumed that you would have the option of
> telling them thanks but I'll do it myself.  Does anyone know if you
> have a choice to refuse service on your own wiring if someone on the
> spot claims it is your wiring in response to your service call?

In New Jersey, the policy is that if they dispatch craft to a
customer's premises and the trouble turns out to be in customer owned
and maintained equipment, the customer is billed for the time spent in
the service call, and that no repairs are actually made by NJ Bell
personnel.  The hourly rate is different (do I remember $45 per
fifteen minutes?) but it applies to the time spent traveling,
diagnosing, etc, but not fixing it.


Dave Levenson			Voice: (201 | 908) 647 0900
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