Path: utzoo!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!samsung!uakari.primate.wisc.edu!ames!elroy.jpl.nasa.gov!ucla-cs!uci-ics!orion.oac.uci.edu!eapu030
From: eapu030@orion.oac.uci.edu (Jason Goldberg)
Newsgroups: comp.sys.amiga
Subject: Re: Three Cheers for Commodore (my experence)
Message-ID: <4582@orion.cf.uci.edu>
Date: 9 Feb 90 09:16:42 GMT
References: <3044@caesar.cs.montana.edu> <4137@ddnvx1.afwl.af.mil> <25ca4eb3:4302.4comp.sys.amiga;1@tronsbox.UUCP> <00377@sarek.UUCP>
Reply-To: eapu030@orion.oac.uci.edu (Jason Goldberg)
Organization: University of California, Irvine
Lines: 25

In article <00377@sarek.UUCP> gsarff@sarek.UUCP (Gary Sarff) writes:
>>You should call Commodore and report them.  If they're a licensed service
>>center, they're obligated to provide service to machines under warrantee, no
>>mater where they were purchased.
>>
>
>I don't know about that, my dealer had a letter _from Commodore_, stating
>that dealers were not to provide warranty service on machines that were
>purchased mail order, even if said machine was still in warranty.  Comments?

It all goes to the fact that CBM (Apple and IBM as well) only warent
their product when it is sold from an authorized dealer.  Well since CBM's
dealer agreement specifically states that you may not sell mail-order
product, you can not purchase an Amiga through Mail-Order which does have
a CBM warentee.  Now there will be exceptions to this rule such as SEARS
which can leagally sell the Amiga via Mail Order.  

Another interesting point is that as an Amiga dealer I can only get a 
manufactuers return authorization (RMA) for products which I have an
invoice number for.  Now the way I read this I can't return a product
which an end-user purchases from another dealer.  Even if it should still
be under warentee.  What are people who purchased there machines at now
defunct (Federated for example) dealers supposed to do?

-Jason-