Path: utzoo!utgpu!watserv1!watmath!att!cbnewsm!wg
From: wg@cbnewsm.ATT.COM (Bill Gieske)
Newsgroups: comp.sys.ibm.pc
Subject: Re: HP Deskjet Plus
Keywords: recall?
Message-ID: <9125@cbnewsm.ATT.COM>
Date: 8 Feb 90 15:13:25 GMT
References: <3631@uafhp.uark.edu> <1990Feb7.181232.3026@cec1.wustl.edu>
Organization: AT&T Bell Laboratories
Lines: 24

> In article <3631@uafhp.uark.edu> jah1@uafhcx.uucp (JAMES ALAN HUGHES) writes:
>I've been using the HP Deskjet Plus since September of last year.  I haven't
>ever had any problems with it until recently.  It has started to print the
>first half of the first page correctly, but from there on the print gets
>lighter and lighter.  I remember a friend making a comment about a problem
>with the Deskjet doing this, but I can't remember what it was that I had to
>do to have to problem fixed. I was wondering if anyone has heard anything  
>about a possible recall on a part in the Deskjet Plus, or what I needed to
>do to fix it.

The DeskJet has what HP calls a deprime problem.  Because of this, an air 
bubble can work its way into the cartridge, stopping ink flow.  And, this
can occur in the course of printing a single page.

HP will ship a free of charge repair kit.  Installing it took me about 10
minutes.  The sled or whatever it was called and a few other pieces are
swapped where the ink cartridge parks or homes.  I made the repair a month
ago, and have not printed high volume since, so it's too early to tell what
the upshot of this is.  Knowing HP, I trust this is a true fix.  Also, any
cartridges that died prematurely can be exchanged where you purchased them.
HP will accept returns from the dealer.  I exchanged two I purchased from 
RP Systems with no hassle.

Now, if only they could fix the water soluable ink problem.