Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!umich!samsung!cs.utexas.edu!rutgers!mcdchg!chinet!henry
From: henry@chinet.chi.il.us (Henry C. Schmitt)
Newsgroups: comp.sys.mac
Subject: Re: Jasmine Service - an Oxymoron
Summary: Avoid Jasmine!!
Keywords: Jasmine MegaDrive Refund
Message-ID: <1990Feb10.072808.11517@chinet.chi.il.us>
Date: 10 Feb 90 07:28:08 GMT
References: <13436@cbnewsc.ATT.COM>
Reply-To: henry@chinet.chi.il.us (Henry C. Schmitt)
Distribution: na
Organization: Chinet - Chicago Public Access UNIX
Lines: 47

In article <13436@cbnewsc.ATT.COM> stuart@cbnewsc.ATT.COM (S. D. Ericson) writes:
>Hello netters, I am going to tell my ongoing tale of my service dealings
>with Jasmine.  Bit first, for those of you who don't want to hear any
>more of that, I have a few questions, which I will gladly summarize
>to the net:
>
>1) Have any of you had bad experiences with Jasmine? - I would like 
>   to compile a list of unsatified users and their complaints.
>
>2) If I can get my money back from them, where should I invest it?
>   Notes: I'd like an internal drive for a IIcx, 80MB or larger, and
>          I like the speed of the Quantums.   What about LaCie's
>          famous software and a bare drive?
>
>3) Any hints as to how I can get Jasmine to give me a refund?
>
>Please mail to me, Stuart Ericson, using the addresses:
>USEnet: ...!att!ihlpa!stuart       ARPA: stuart@ihlpa.att.com
>
>And now, back to the story...
>	[A sad story about problems with Jasmine omitted...]

I had a very similar experience with Jasmine when I purchased one of
their original (10Mb) MegaDrives.  After 11 months, sending the
drive back twice, waiting as the software that would "fix your
problem" was delayed again and again, then having it arrive on a bad
disk, I finally asked for a refund.
	After a month of waiting for a refund, I contacted the BBB
in SF.  Jasmine called (or did I call them?) and said they would
refund my credit card.  After two more weeks I called American
Express and they credited my account and started an investigation.
Next I wrote to MacUser (look in the masthead for where to complain
about advertisers).
	FINALLY, Jasmine sent me a check.  (I won't go into the
several months I spent trying to reverse the credit to my AmEx.  I'm
too honest to spend it :-).
	My advice is to avoid Jasmine at all costs.  If you're
trying to get service or a refund from them: write the Better
Business Bureau in SF, write MacUser, write your Congresscritter!
In other words turn on as much heat as you can possibly manage or
they'll just ignore you!  Don't let them get away with this kind of
crappy customer treatment.

-- 
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