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From: sobiloff@agnes.acc.stolaf.edu (Chrome Cboy)
Newsgroups: comp.sys.mac
Subject: Re: Jasmine Service - an Oxymoron
Keywords: Jasmine MegaDrive Refund
Message-ID: <11238@thor.acc.stolaf.edu>
Date: 10 Feb 90 20:55:07 GMT
References: <13436@cbnewsc.ATT.COM> <1990Feb10.072808.11517@chinet.chi.il.us>
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Reply-To: sobiloff@agnes.stolaf.edu (Chrome Cboy)
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In article <1990Feb10.072808.11517@chinet.chi.il.us> henry@chinet.chi.il.us (Henry C. Schmitt) writes:
>	My advice is to avoid Jasmine at all costs.  If you're
>trying to get service or a refund from them: write the Better
>Business Bureau in SF, write MacUser, write your Congresscritter!
>In other words turn on as much heat as you can possibly manage or
>they'll just ignore you!  Don't let them get away with this kind of
>crappy customer treatment.

As one of the few remaining Jasmine apologists left (:-), I disagree.  They had
some early problems with their products, and then they got screwed with their
DD70s, but most companies in their position would do the same kind of tactics.
This may be faint praise, but I think that their current lineup of products
are quality items--I haven't heard of any problems with them, have you?
I agree that their customer support can be trying at times, but at least they
are willing to talk to you (as opposed to quite a few others I've had to
deal with in the past!) and *try* to help you out.  IMHO, of course...
								-Blake