Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!ucsd!nosc!crash!alen
From: alen@crash.cts.com (Alen Shapiro)
Newsgroups: comp.sys.mac
Subject: Re: Jasmine Service - an Oxymoron
Keywords: Jasmine MegaDrive Refund
Message-ID: <1445@crash.cts.com>
Date: 11 Feb 90 20:30:43 GMT
References: <13436@cbnewsc.ATT.COM> <1990Feb10.072808.11517@chinet.chi.il.us> <11238@thor.acc.stolaf.edu>
Reply-To: alen@crash.cts.com (Alen Shapiro)
Distribution: na
Organization: Crash TimeSharing, El Cajon, CA
Lines: 44

>In article <1990Feb10.072808.11517@chinet.chi.il.us> henry@chinet.chi.il.us (Henry C. Schmitt) writes:
>As one of the few remaining Jasmine apologists left (:-), I disagree.  They had
>some early problems with their products, and then they got screwed with their
>DD70s, but most companies in their position would do the same kind of tactics.
>This may be faint praise, but I think that their current lineup of products
>are quality items--I haven't heard of any problems with them, have you?
>I agree that their customer support can be trying at times, but at least they
>are willing to talk to you (as opposed to quite a few others I've had to
>deal with in the past!) and *try* to help you out.  IMHO, of course...
>								-Blake

A dying breed I'm afraid. I too was willing to make excuses for Jasmine
until my last 4 months of trying to get them to be decent. Their currently
offered kit is impressive but lacks important finishing touches. The 130Mb
and 180Mb Fujitsu drives recalibrate themselves every five minutes and
during this process (about 2-3 seconds) they queue transfers. Fujitsu
do not significantly delay this time interval (between tests) even under
heavy development loads (I've tested from 1 opertion per second all the
way to 10 operations per second). Ever waited an extra 3 seconds for an
SFGetFile() to display when you're under development pressures. It can be
very frustrating.
Their backpack modems have some design faults.
1) volume control is eratic, 2) ATZ<CR> results in garbage (not OK response)
at all but 300 baud.
Jasmine's quality control is rediculous. 2 of the 4 modems they have sent
have been non functional on receipt. A loaner drive developed a heat fault
within one week of receipt. They sent back my 130Mb upgraded drive with the
original fault (as fully described on a label stuck to the drive).
I have 3 outstanding RMA's with them, 1 from November
last year, one from October and one from December (which is a RMA for
an upgraded drive which has a heat fault of sorts).

Jasmine offer a veil of silence, do not return calls, have a terrible
phone system that allows for indefinite holds and cut-off from their end.
The president of the company (Denis Chang) refuses to take calls and
punts to his secretary (Connie who has been the only person able to
cause return calls from CS manager and TS manager).

I am about to try for a refund on my outstanding RMAs - wish me luck.

--alen the Lisa slayer (leaning how to slay macs)

...alen%shappy.uucp@crash.cts.com (a mac+ uucp host - what a concept!!)
...alen@crash.cts.com