Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!ucbvax!decwrl!shelby!meldal@hawk.Stanford.EDU
From: meldal@hawk.Stanford.EDU (Sigurd Meldal)
Newsgroups: comp.sys.mac
Subject: Re: Jasmine Service - an Oxymoron
Message-ID: <21@hawk.stanford.edu>
Date: 11 Feb 90 22:09:37 GMT
References: <13436@cbnewsc.ATT.COM>
Sender: meldal@hawk.STANFORD.EDU (Sigurd Meldal)
Distribution: na
Organization: Stanford University
Lines: 29

After all the flak hitting Jasmine, I would like to relate a positive
experience.

The background: I bought a DD80 harddisk in -87, with the two year
extended warranty. Later that year I moved to Norway (in Europe). In
89 the drive died (after grumbling for a couple of weeks).

The service: I called (international mind you, not cheap) Jasmine. I
had no problems getting through, nor any problems getting an RMA. I
shipped the disk to them, they immediately shipped a new one to me (at
THEIR cost, using DHL I believe, international and expensive).

That disk is still spinning, and I am happy.

-- Sigurd Meldal

SDA.

Sigurd Meldal

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