Path: utzoo!attcan!uunet!snorkelwacker!tut.cis.ohio-state.edu!ucbvax!pasteur!dean.Berkeley.EDU!abbott
From: abbott@dean.Berkeley.EDU (=Mark Abbott)
Newsgroups: comp.sys.mac
Subject: Re: Jasmine Service - an Oxymoron
Keywords: Jasmine MegaDrive Refund
Message-ID: <22010@pasteur.Berkeley.EDU>
Date: 12 Feb 90 18:28:05 GMT
References: <13436@cbnewsc.ATT.COM> <1990Feb10.072808.11517@chinet.chi.il.us> <11238@thor.acc.stolaf.edu>
Sender: news@pasteur.Berkeley.EDU
Reply-To: abbott@dean.Berkeley.EDU.UUCP (=Mark Abbott)
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Organization: University of California, Berkeley
Lines: 33

In article <11238@thor.acc.stolaf.edu> sobiloff@agnes.stolaf.edu (Chrome Cboy) writes:
>In article <1990Feb10.072808.11517@chinet.chi.il.us> henry@chinet.chi.il.us (Henry C. Schmitt) writes:
>>	My advice is to avoid Jasmine at all costs.  If you're
>>trying to get service or a refund from them: write the Better
>>Business Bureau in SF, write MacUser, write your Congresscritter!
>>In other words turn on as much heat as you can possibly manage or
>>they'll just ignore you!  Don't let them get away with this kind of
>>crappy customer treatment.
>
>As one of the few remaining Jasmine apologists left (:-), I disagree.  They had
>some early problems with their products, and then they got screwed with their
>								-Blake

Well, I sent back two megafloppies to be replaced as faulty media (they come
with a lifetime warranty and supposedly any failed megafloppy will be
replaced at no cost) in March 1989 and I STILL haven't gotten them back.
I call them on a regular basis.  I talk to the customer service people
every few weeks and they tell me things like "Either I'll get it shipped
or call you back", "I have to use someone else's computer to check
those records-I'll call you back", etc.  And nothing every happens.  

I'm a pretty patient sort so I haven't gone to the better business bureau
yet but I've finally just about had it.  If the current set of calls doesn't
produce results then I'm definitely putting as much heat on them as I can.

My advice is to avoid Jasmine no matter what.  They may make reasonable
products but if anything goes wrong you're hosed.  Completely hosed.

Mark



	abbott@dean.berkeley.edu