Path: utzoo!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!uunet!dino!ux1.cso.uiuc.edu!ux1.cso.uiuc.edu!m.cs.uiuc.edu!rchen
From: rchen@m.cs.uiuc.edu
Newsgroups: comp.lang.c++
Subject: Re: Zortech Upgrades
Message-ID: <4800086@m.cs.uiuc.edu>
Date: 20 Feb 90 01:32:34 GMT
References: <1206@elmgate.UUCP>
Lines: 20
Nf-ID: #R:elmgate.UUCP:1206:m.cs.uiuc.edu:4800086:000:1152
Nf-From: m.cs.uiuc.edu!rchen    Feb 19 14:42:00 1990


I think Zortech should check into the personals behind the phone lines,
for both 1-800 number and the other 617 number.  I called for a bug report
on C++2.0 in early January.  What I heard was the sound of chewing gum and
irresponsible answers, a couple of times I waited rather long when
calling the (617) number.  I thought by paying the phone bill myself I
would get better service.  Wrong.  I heard the same chewing gum and the
same bad attitude.  Finally, the person found our order number and
promised to send us 2.06 the next day.  I waited for three weeks and couldn't
help to call again.  Several days later we received two disks labeled
C++ upgrade for OS/2.  (I use DOS!)  Worse than that, the first disk
(suppose to have compiler update on it) was a BLANK one.  Is this some
kind of joke?  Then we had to call again.  More arguing and promises.
That was two weeks ago.  Here, I am still waiting for the disks to come.

Personally, I like Zortech C++ and other products.  But dealing with bug
report and ordering upgrade was disappointing.  

-Ron Chen @ Department of Computer Science
            University of Illinois at Urbana-Champaign