Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!ucbvax!bloom-beacon!mcgill-vision!quiche!opus!peterd
From: peterd@opus.cs.mcgill.ca (Peter Deutsch)
Newsgroups: comp.sys.next
Subject: Re: accelerator installation cost
Summary: No free lunch, but...
Message-ID: <1888@opus.cs.mcgill.ca>
Date: 16 Feb 90 02:42:33 GMT
References: <23smithw@physc1.byu.edu>
Organization: SOCS, McGill University, Montreal, Canada
Lines: 50

In article <23smithw@physc1.byu.edu>, smithw@physc1.byu.edu writes:
> I just got word that my "accelerator" is at the service center
> but that there will be a charge to install it. I thought
> everything was free.  At least that's what the letter from
> Steve seemed to say.  Anyone care to comment on their
> experience with this?

I am the Systems Manager for the School of Computer
Science here at McGill, and we do our own support (thus I
am the guy to whom you would present the special voucher
card from NeXT if you bought your machine while associated
with the School.)

From what I remember, we will be paid a nominal fee by
NeXT to install each drive in a machine, upon receipt of
the voucher card from the owner. I have just recently
received the first card, and it is lost somewhere on my
desk :-) and have not yet looked closely at the paperwork
NeXT sent us, but assume it's something like "send us that
card, get the credit".

Anyways, if I remember the terms of the standard Higher
Education Purchase Agreement correctly, I suspect your
support centre is free to charge anything it wants for
doing the install, but I would think it pretty crass if
they did.  After all, if I've got this right, they're
already getting paid once by NeXT for what is really only
a few minutes work. If they really are charging you, ask
them about their agreement with NeXT.  Maybe they aren't
aware of the deal.

One caveat. I don't have the paperwork in front of me, and
I may have got it wrong. If it really matters, mail me a
follow-up and I'll extract the relevant details. Your
mileage may vary...


			- peterd

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