Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!wuarchive!cs.utexas.edu!hellgate.utah.edu!helios.ee.lbl.gov!nosc!logicon.arpa!trantor.harris-atd.com!melmac!chuck
From: chuck@melmac.harris-atd.com (Chuck Musciano)
Newsgroups: comp.sys.sgi
Subject: Re: SGI's X (Re: X on the Personal Iris)
Keywords: X support, hotline
Message-ID: <3207@trantor.harris-atd.com>
Date: 14 Feb 90 13:29:05 GMT
References: <22195@uhnix1.uh.edu> <JIM.90Feb12192739@bauhaus.Stanford.EDU> <22066@pasteur.Berkeley.EDU>
Sender: news@trantor.harris-atd.com
Reply-To: chuck@trantor.harris-atd.com (Chuck Musciano)
Distribution: usa
Organization: Advanced Technology Dept., Harris Corp., Melbourne, Fl.
Lines: 18

In article <22066@pasteur.Berkeley.EDU> seth@miro.Berkeley.EDU (Seth Teller) writes:
>this sort of public castigation of hotline people is unwarranted,
>unfair, and in my (not entirely disinterested) opinion, borders 
>on abusive.

     Hear, hear!  Every experience I have had with the hotline people has been
exemplary.  They were well versed in the technical details of the machine,
knew exactly how to fix my problem, and didn't treat me like an idiot.  They
followed up with several phone calls until they were sure that everything was
OK.  I couldn't ask for more.

Chuck Musciano				ARPA  : chuck@trantor.harris-atd.com
Harris Corporation 			Usenet: ...!uunet!x102a!trantor!chuck
PO Box 37, MS 3A/1912			AT&T  : (407) 727-6131
Melbourne, FL 32902			FAX   : (407) 727-{5118,5227,4004}

The answers to life's problems aren't
	at the bottom of a bottle, they're on TV!	-- Homer Simpson