Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!okstate!norman
From: norman@a.cs.okstate.edu (Norman Graham)
Newsgroups: comp.sys.mac
Subject: Re: Grammatik Mac: First Impressions
Message-ID: <5406@okstate.UUCP>
Date: 23 Feb 90 01:54:05 GMT
References: <25E36E97.11252@paris.ics.uci.edu>
Organization: Oklahoma State Univ., Stillwater
Lines: 31

I received my copy of Grammatik Mac yesterday. Right away, I cranked
it up and got an error 32002-408323 from it before I could do anything.
I tried to track the problem down, but had no success.

So I called technical support and got the "All tech support personel
are busy" bit. I opted to leave a message on their voice mail system
(which is _very_ nice by the way) but I never got a return call.

This morning I called again and got through to someone. It turns out
that Grammatik Mac 1.0 has a problem running with 32-bit quickdraw and
my machine has it in ROM so I'm stuck. "No problem" says the tech
support guy, "We have a new version that fixes the problem and we'll
mail you a copy today." Now either this tech support guy was green,
or Reference Software has a very liberal tech support policy. 
Obviously, since I only received the program yesterday, I haven't 
had the time to send in my registration card and I couldn't exactly
give proof-of-purchace over the phone.

In summary, kudos to Reference Software for being so cooperative.

N.B. You do need to provide a serial number to the tech support people.
(I don't want anyone to think they can just call, report the bug, and
collect a free program. :-)

Cheers,
Norm
-- 
Norman Graham                            Oklahoma State University
  Internet:  norman@a.cs.okstate.edu     Computing and Information Sciences
  BangPath:                              219 Mathematical Sciences Building
     {cbosgd,rutgers}!okstate!norman     Stillwater, OK  USA  74078-0599