Path: utzoo!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!usc!jarthur!uci-ics!nagel
From: nagel@ics.uci.edu (Mark Nagel)
Newsgroups: comp.sys.mac
Subject: Re: Grammatik Mac: First Impressions
Message-ID: <25E57A0E.9776@paris.ics.uci.edu>
Date: 23 Feb 90 17:59:42 GMT
References: <25E36E97.11252@paris.ics.uci.edu> <5406@okstate.UUCP>
Lines: 33

norman@a.cs.okstate.edu (Norman Graham) writes:

>This morning I called again and got through to someone. It turns out
>that Grammatik Mac 1.0 has a problem running with 32-bit quickdraw and
>my machine has it in ROM so I'm stuck. "No problem" says the tech
>support guy, "We have a new version that fixes the problem and we'll
>mail you a copy today." Now either this tech support guy was green,
>or Reference Software has a very liberal tech support policy.
>Obviously, since I only received the program yesterday, I haven't
>had the time to send in my registration card and I couldn't exactly
>give proof-of-purchace over the phone.

>In summary, kudos to Reference Software for being so cooperative.

I found them cooperative myself considering that I too had not yet
registered, but they were not nearly so responsive.  I called
yesterday about the MS Word 4.0 crashing behavior, and the woman I
spoke with went through all the steps to make sure I really knew
what I was talking about and finally concluded that I did and there
was a bug.  Time frame until a fix is available?  About 2 months,
maybe more.  Sigh.  I suppose I've been spoiled by all the
net.authors out there that write free software and update it
immediately upon notification of a fatal bug.  I was told to use one
of several workarounds, all of which are a hassle compared to simply
opening a document.  Oh well, I'm impressed enough with the product
that I'll give them a chance.  Of course, by the time they fix this
bug, my 30 day money-back guarantee will have expired...

--
Mark Nagel
UC Irvine Department of ICS   +----------------------------------------+
ARPA: nagel@ics.uci.edu       | Six plus six equals fourteen for large |
UUCP: ucbvax!ucivax!nagel     | values of six -- Dave Ackerman         |