Path: utzoo!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!wuarchive!swbatl!george
From: george@swbatl.UUCP (6544)
Newsgroups: comp.sys.mac
Subject: Re: Does Jasmine deliver?
Keywords: Hard disk. Jasmine.
Message-ID: <1197@swbatl.UUCP>
Date: 24 Feb 90 04:52:52 GMT
References: <11691@nigel.udel.EDU> <59358@hobbit.UUCP>
Reply-To: george@swbatl.UUCP (George Nincehelser 5-6544)
Organization: Southwestern Bell Tele. Co. - Advanced Technology Lab - St. Louis
Lines: 50

In article <59358@hobbit.UUCP> ndjc@ccicpg.UUCP (Nick Crossley) writes:
>I have also read many such stories here.  My own experience has been that
>Jasmine drives are very reliable, and good value.  I have had a DirectDrive
>80 on my Mac Plus for over two years, with not one problem, and no lost or
>corrupted files, despite many system crashes during program development.
>Of course, this reliability has meant that I have never had to deal with
>their service department.
>
>One should also note that whereas people with problems are quick to complain,
>those with no problems do not often bother to say so; they are too busy
>actually using their systems.  So, the number of stories you hear about
>problems with Jasmine drives could just be an indication of the very large
>number of drives Jasmine have sold, with no more than the industry average
>percentage bad drives.

I don't think that the reliability of Jasmine hardware is the issue here.
It seems to me that most people think that Jasmine hardware is great
IF THEY HAVE A DEVICE THAT WORKS!  Problems don't arise until you have
a chance to deal with their "Customer Service" department.

Every company has product that goes bad.  That's why most every company
has a Customer Service department.  A problem arises, they fix it, the
end.  Now, for a NetNews reader/poster, one of four things might happen:

1)  You're so overjoyed with the service provided that you post news 
    exclaiming how great the company is. (Yes, it happens)

2)  You get your problem solved to your satisfaction and post nothing
    to the net.  (I bet this happens a lot)

3)  You get your problem solved, but you're not totally satisfied.  You
    might grumble, but you don't post your experience to the net.
    (I bet this happens quite often, too)

4)  Your experience was so bad that you have to warn others to watch out
    for this company.  (These are the ones we all notice on the net)

An occasional case 4 is nothing to worry about.  There are some chronic
complainers and hot-heads out there, so you might want to take an isolated
case 4 with a grain of salt.  If there are a lot of case 4's that reinforce
each other, however, a real problem probably exists.

Think about what I've said and apply it to the Jasmine postings.  I'll
let you come to your own conclusions.

-- 
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