Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!usc!zaphod.mps.ohio-state.edu!rpi!sci.ccny.cuny.edu!phri!roy
From: roy@phri.nyu.edu (Roy Smith)
Newsgroups: comp.sys.mac
Subject: Re: Does Jasmine deliver?
Keywords: Hard disk. Jasmine.
Message-ID: <1990Feb24.135020.5181@phri.nyu.edu>
Date: 24 Feb 90 13:50:20 GMT
References: <11691@nigel.udel.EDU> <59358@hobbit.UUCP> <1197@swbatl.UUCP>
Sender: news@phri.nyu.edu (News System)
Organization: Public Health Research Institute, New York City
Lines: 25


	We've got at least a dozen Jasmine disks, mostly the old style
DD-20s, but some of the newer 45s too.  All externals, I think.  Some
basicly stay on 24 hours a day, 365 days a year, some (like the one I have
at home) gets power cycled an average of about 2 or 3 times a day.  I think
I've only seen two fail.  One was a blown power supply, and Jasmine was
willing to sell me a replacement supply for a very reasonable price.  The
other repair was return-to-factory, and while Jasmine's service didn't make
us very happy, it wasn't yet at the point of never returning phone calls,
making repeated borken promises, etc.  From what I gather, that's where it
is now, but that's just hearsay.

	When Jasmine first started out, they were a great company.  Their
prices were truly wonderful compared to the competition at the time
(remember when $750 for a 20 Meg external was a great price?) and their
service was good too.  They still have some innovative products at good
prices, like the DirectServe.  I have a warm place in my heart for Jasmine,
and would urge people to cut them a little slack.  On the other hand, if
things really are as bad as some people make out on the net, then it's time
to give up on them and move on.
--
Roy Smith, Public Health Research Institute
455 First Avenue, New York, NY 10016
roy@alanine.phri.nyu.edu -OR- {att,philabs,cmcl2,rutgers,hombre}!phri!roy
"My karma ran over my dogma"