Path: utzoo!attcan!uunet!aplcen!uakari.primate.wisc.edu!zaphod.mps.ohio-state.edu!rpi!uupsi!rodan!isr
From: isr@rodan.acs.syr.edu ( ISR group account)
Newsgroups: comp.sys.mac
Subject: Re: Does Jasmine deliver?
Keywords: Har
Message-ID: <2255@rodan.acs.syr.edu>
Date: 27 Feb 90 15:44:46 GMT
References: <11691@nigel.udel.EDU> <59358@hobbit.UUCP> <1197@swbatl.UUCP> <1990Feb24.135020.5181@phri.nyu.edu>
Reply-To: isr@rodan.acs.syr.edu (Michael S. Schechter - ISR group account)
Organization: Syracuse University, Syracuse, NY
Lines: 28

>illing to sell me a replacement supply for a very reasonable price.  The
>other repair was return-to-factory, and while Jasmine's service didn't make
>us very happy, it wasn't yet at the point of never returning phone calls,
>making repeated borken promises, etc.  From what I gather, that's where it
>is now, but that's just hearsay.

Well this, isn't hearsay, and I'll say both the good and bad:
Fact: Way back, Jasmine was great, good prices, good service, The first 3 or 4
drives came in fast, the one DD140 that went bad was back within a week. 
Fact: Then a year ago things starting falling apart. No calls returned.
 Even with their message saying they'll get back by end of next working day.
 Some days I'd have 4 messages in their message system.
The only way I've ever gotten a call-back since August is by
 talking to Sales, and getting them to leave a handwritten note on
  someone's desk.
That's it, no other way. Two call-backs, and I had called once a week
every week from September->November, 3 days, 4calls/day every week in
December and 1/week in January.
One the other hand, the six drives that work are great. I just wish
someone else made a BackPak. But for now, I'll never buy ANYTHING from
them again and I tell that to everyone who asks me for advice (including
telling them why)

  

-- 
Mike Schechter, Computer Engineer,Institute Sensory Research, Syracuse Univ.
InterNet: isr@rodan.acs.syr.edu   Bitnet: SENSORY@SUNRISE