Path: utzoo!attcan!uunet!jarthur!usc!zaphod.mps.ohio-state.edu!uakari.primate.wisc.edu!aplcen!jhunix!phillips
From: phillips@jhunix.HCF.JHU.EDU (Mark D Phillips)
Newsgroups: comp.sys.mac
Subject: Re: Does Jasmine deliver?
Keywords: Hard disk. Jasmine.
Message-ID: <4355@jhunix.HCF.JHU.EDU>
Date: 27 Feb 90 19:38:31 GMT
References: <11691@nigel.udel.EDU> <59358@hobbit.UUCP>
Reply-To: phillips@jhunix.UUCP (Mark D Phillips)
Organization: The Johns Hopkins University - HCF
Lines: 39

>>                                                                                 
>> I have also read many such stories here.  My own experience has been that
>> Jasmine drives are very reliable, and good value.  I have had a DirectDrive
>> 80 on my Mac Plus for over two years, with not one problem, and no lost or
>> corrupted files, despite many system crashes during program development.
>> Of course, this reliability has meant that I have never had to deal with
>> their service department.                                       
>>                      
>> One should also note that whereas people with problems are quick to complain,
>> those with no problems do not often bother to say so; they are too busy
>> actually using their systems.  So, the number of stories you hear about
>> problems with Jasmine drives could just be an indication of the very large
>> number of drives Jasmine have sold, with no more than the industry average
>> percentage bad drives.                            
>> --  
>> 
>> <<< standard disclaimers >>>                                  
>> Nick Crossley, ICL NA, 9801 Muirlands, Irvine, CA 92718-2521, USA 714-458-7282
>> uunet!ccicpg!ndjc  /  ndjc@ccicpg.UUCP

The vast majority of messages regarding Jasmine have specifically dealt with
the SERVICE Jasmine has offered, and a number of them have granted that,
apart from some of the Rodime drives they offered a while back, Jasmine
drives have been of reasonably good quality.  My experience has not been
bad with my drive, but I, too have had trouble (LOTS of trouble) getting
service of any sort from Jasmine.

I cannot believe that the amazing number of reports I have seen here, on
GEnie, and in MacWEEK only indicate 'the very large number of drives
Jasmine has sold'.  Jasmine has a very bad problem with customer service.
Period.  So what good is a great drive if it is backed by crappy service?

I have been quite happy with my Direct Drive 20, but I dread the day I 
have serious trouble, because I will surely be dead in the water.

One should note that there very well could be hundreds of users out there
who have had bad experiences with Jasmine that are just too fed up to
bother hashing over experiences they would rather forget.