Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!rutgers!usc!brutus.cs.uiuc.edu!apple!well!marquis
From: marquis@well.sf.ca.us (Roger Marquis)
Newsgroups: comp.binaries.ibm.pc.d
Subject: Re: everex (documentation)
Message-ID: <16518@well.sf.ca.us>
Date: 5 Mar 90 06:48:01 GMT
References: <23188@usc.edu>
Organization: Whole Earth 'Lectronic Link, Sausalito, CA
Lines: 27

In article <23188@usc.edu> kjh@pollux.usc.edu (Kenneth J. Hendrickson) writes:
>
>I just recently got a Seagate ST-4096 hard disk which was repackaged by
>Everex.  The documentation which came with the disk was incorrect.  The
>software which came with the disk has serious bugs.
>
>Following the documentation written by Everex exactly, I was unable to
>get the drive to work.  After calling the vendor, and talking to their
>technical support people, I learned that the Everex documentation is
>wrong.  

I would have to agree.  While the quality of Everex products is very
high generally their documentation is uniformly poor.  It can be
frustrating when a well designed and well priced product comes with
inadequate documentation.  You end up having to call tech support where
you're put on hold for long periods of time, and maybe you'll find 
someone who can answer your question.  Well at least, at Everex, 
they call you back.

It would be nice if everybody had the common sense to hire skilled 
technical writers who knew the product.  Take Sun for example.  Great 
tech manuals.  Well worth the money.  Honestly, how hard can it be to 
find people who can write good documentation?

	Roger

P.S.  No I'm not a technical writer looking for work.