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From: tel@cdsdb1.att.com (Tom Lowe)
Newsgroups: comp.dcom.telecom
Subject: Re: *TONE-BLOCK*
Message-ID: <4523@accuvax.nwu.edu>
Date: 28 Feb 90 13:12:02 GMT
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X-Telecom-Digest: Volume 10, Issue 132, Message 9 of 12


>In article <4348@accuvax.nwu.edu>, tel@cdsdb1.att.com (Tom Lowe) writes:

> > > The ability to suspend Call Waiting is called *TONE-BLOCK* here in New
> > > Jersey Bell land, but here's the catch - you have to subscribe to it.
> > > You have to pay 50 cents extra per month to use it.

> > Not necessarily true...I have it and I don't pay 50 cents per month
> > for it.
> > Does anyone out there in Bell Atlantic country pay for this fifty
> > cents/month Tone Block Feature?  If I remember, I'll give the business
> > office a call next week and ask them some questions.

> Allen Hom at ahom@rruxff.cc.bellcore.com replied:
> I have tone block (as well as other CLASS services).  When I had
> signed up for the services, the "salesperson" did mention the $0.50
> extra charge for this service, and I see that charge monthly on my
> phone bill.  Well worth the service, especially when you dial into
> work from home.

I did call the business office to ask about Tone Block.  They informed
me that it is not available in my area.  I told them that I use it and
it works and they informed me that I don't use it and it doesn't work.
Well, I use it all the time and it works.  That explains why I don't
pay 50 cents a month for it.

I agree that 50 cents would be worth it if I had to pay.  This wasn't
the first time I had a hard time getting a logical answer from the
business office.  It's frustrating living in a place where the telco
doesn't even know what their switches can and can't do.


Tom Lowe
tel@cdsdb1.ATT.COM


[Moderator's Note: Why don't you take a copy of this message, find out
who is the manager of the business office where you called, and send
him a copy of it. Advise him that you do indeed use Tone Block, a/k/a
Cancel (Suspend) Call-Waiting; i.e. *70, 1170, 70# or whatever your
switch requires, and add a note saying, "would you please only allow
employees who have been trained to work with subscribers and answer
their questions to take customer calls in the future." And mail it to
him by name at the street address of that business office.  PT]