Path: utzoo!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!samsung!brutus.cs.uiuc.edu!lll-winken!elroy.jpl.nasa.gov!decwrl!sgi!shinobu!shinobu.sgi.com!hargrove From: hargrove@harlie.corp.sgi.com (Mark Hargrove) Newsgroups: comp.infosystems Subject: Whats' *your* relationship like? Message-ID: Date: 1 Mar 90 20:34:49 GMT Sender: news@shinobu.SGI.COM Distribution: comp Organization: Silicon Graphics, Inc., Mtn. View, CA Lines: 14 A question for IS folks in commercial environments: What kind of relationship "model" do you have with your users? Do you treat them as "customers"? Do you worry about "service levels"? How do you measure your organizational success? I would be very interested in hearing everybody's thoughts on this. I've come to some tentative conclusions about the way I/S (and other company service organizations) behave wrt to other groups inside their company, and I curious about how far out on the fringe I am. I'll hold off describing my conclusions for a bit, but here's a tease: Tom Peters may be the Antichrist. ;-)