Xref: utzoo rec.music.synth:11779 rec.music.makers:7167 misc.consumers:17681 comp.music:850
Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!mit-eddie!henrik
From: henrik@eddie.mit.edu (Larry DeLuca)
Newsgroups: rec.music.synth,rec.music.makers,misc.consumers,comp.music
Subject: Re: Bad Vibes from Schroders Keyboard City
Keywords: fraud,music,keyboard,buy
Message-ID: <1990Mar4.013152.12167@eddie.mit.edu>
Date: 4 Mar 90 01:31:52 GMT
References: <48c8010c.13778@pieta.UUCP> <643@sagpd1.UUCP>
Reply-To: henrik@eddie.MIT.EDU (Larry DeLuca)
Distribution: usa
Organization: MIT EE/CS Computer Facilities, Cambridge, MA
Lines: 29

Yow!  Bad news.  I'm surprised they don't refund your money just to 
smooth things over.  Had 'Greg' dealt OK (and pushed the blame off on
Robert Fisher) you'd probably be inclined to shop there again after
receiving "a fair deal", no?

The "No Refunds" contracts are pretty standard, though.  The problem is,
music stores are dealing with MUSICIANS!  What are musicians?  We are
people who spend our lives, money, and energy making music.  Consequently,
we are often broke.  There are even a few of us who (god forbid) are
sufficiently unscrupulous (and/or broke) to "buy" equipment needed for
a gig (instead of renting it) and then "return" it later because
"it wasn't what I wanted".  This costs the retail stores money (in
hassle even if they can return to the mfgr. for full credit/repackaging)
and so it makes life bad for everyone.

Shop around before you make your next purchase.  Find a store and
a couple of salespeople you trust.  Stick with them.  I've purchased
about $10K worth of stuff over the past year or two and I get excellent
help and good advice.  I picked up my last two samplers as discontinued
(and used) items and have had nothing but the best luck.  When my
new sequencer spontaneously croaked six weeks after I bought it and I
had already sent the warranty card in but I was desperate and couldn't
stand to be without it for the four weeks it would take to be away
they exchanged it for me anyway because I was a good customer.  They
also arranged for a loaner for me when my four-track was out of 
commission after a move.  I've had lots of good experience with them and
I keep going back (much to the dismay of my wallet ;-) ).

					larry...